How do I renew materials?

We make renewing easy. Any library item checked out at a CML location will be automatically renewed at the end of its lending period. 

Items will not be renewed if:

  • Another customer places a request on that item.
  • The item has reached its maximum number of renewals (10 for CML items; other library systems may vary).
  • Fines on the account have reached $10.01.
  • Your account activity has been blocked.
  • The item is an eBook. 

You will not be notified that your item has been automatically renewed. Check My Account for due dates and the number of renewals currently available for each item. 

To renew items yourself, 24 hours a day, use My Account or call (614) 645-2275 and select option 1 for our automated service. Have your library card number and PIN handy.

What are the definitions of status terms under My Account?

The definition of status terms under My Account are as follows:

  • Requested: You have requested a hold on an item.
  • Active: The hold appears on the list for us to find.
  • Shipped: Your requested item has been pulled from the shelf, scanned and will be sent to your requested location for pick up.
  • Held: Your item has been placed on the shelf for pick up.
  • Expired: If a hold is not picked up within the specified period of time, the status automatically changes to expired. Expired holds can be reactivated.
  • Unclaimed: If you don't pick up the held item within the specified amount of time, the hold status will change automatically to unclaimed.
  • Cancelled: You or a staff member has cancelled a hold, or an item was unclaimed or not picked up. Cancelled requests can be reactivated.
  • Suspended: Hold has an activation date in the future. The future date has been set by you through My Account.
How can I be notified of the status of my requested or checked out items?

Log into My Account and go to Account Settings to select your preferred contact method:

  • Email*
  • Text Message through mobile provider
  • Phone Call

*Don't miss emails from us: add notices@columbuslibrary.org to your Approved Senders list, check your Spam Folder if you aren't receiving notices, and keep your email address up-to-date in My Account.

How do I get a library card?

Any Ohio resident can get a library card. There are two ways to get one:

  1. In library: complete an application at a designated computer. Bring photo ID with your name and current address. Bring personal mail postmarked within 2 weeks to accompany a photo ID without current address.  
  2. Online: complete the Library Card Application. Your card will be mailed to you.

A parent or guardian, with photo ID as described above, must sign the application for minors (ages 17 and under). If child is not present, identification must be shown for the child, such as birth certificate, social security card, insurance or welfare card, or most recent report card.

What are the loan periods, borrowing limits and fines for materials?

Loan Periods:

  • Books: 21 days
  • Magazines and Other Print Materials: 7 days
  • Fiction DVDs: 7 days
  • Nonfiction DVDs: 14 days
  • Audio Books: 21 days
  • Music: 14 days
  • eBooks: choose from 7, 14 or 21 days

Borrowing Limits:

  • Books, Magazines and Other Print Materials: 50 items
  • DVDs and Videos: 10 items
  • Audio Books and Music: 30 items combined
  • eBooks: up to 10 titles

Fines on Materials:

  • Adult Books, DVDs, Magazines and Audio: 20 cents per day
  • Childrens' and Teens' Books, DVDs, Magazines and Audio: 10 cents per day
  • eBooks: no fines, automatically return once expired
  • You can no longer borrow library items when fines reach $10.01
How do I request materials?

Click the "Place Request" link in our catalog and follow the on-screen instructions. You can request up to 35 items: 5 movie titles and 30 other formats combined. Print items not found in our catalog may be requested using Interlibrary Loan. You can also call us at (614) 645-2275 and we will place up to 5 requests for you. 

How can I pay library fines?

You can pay fines the following ways:

  • At any library location by cash, check, credit or debit card
  • Online with a major credit card: go to My Account and have your library card number and PIN handy
  • By phone with a credit or debit card: call (614) 645-2275 and speak with a library staff member
  • By mail: send check with library card number noted to:
    Columbus Metropolitan Library
    Attention: Circulation
    96 S. Grant Ave.
    Columbus, OH 43215
How do I pay for lost or damaged items?

Pay for lost or damaged items by calling (614) 645-2275 or by visiting any library location.

What if my card is lost or stolen or I need to change my contact information?

You can report a lost/stolen card and update your contact information on My Account. You can also call (614) 645-2275. You are responsible for all items checked out on your card, so please report changes as soon as possible. There is no charge for replacing your card.

What computer services does the library offer?

All of our locations have computers and printers for customers to use if they have a valid library card. Customers may have an unlimited number of computer sessions each day if no one else is waiting. Guest access of 1 session per day is available to out-of-town visitors who have proper identification.

Printers cost 10¢ per page for black & white and 50¢ per page for color.

Call (614) 645-2275 for more information.

What special services does the library offer to teachers?

We offer an Educator Card for anyone who shows proof they teach in a K-12 school or licensed childcare center. The Educator Card allows you to borrow Teacher Collections and other materials for your classroom without using your personal card. Call (614) 645-2275 for more information.

How do I find and download eBooks and other digital materials from the library?

You can use your library card to download eBooks, audiobooks, magazines, music and videos for FREE.

Finding Digital Formats:

There are 2 ways to find the library's digital materials:

  1. Search our regular online catalog and use the menu on the left to choose the desired digital format.
  2. From our homepage, scroll down and choose from 3 of our free digital services:

Downloading:

For step-by-step downloading instructions for popular eReader devices, visit our eBooks webpage.

To find out if a digital format is compatible with your device, view this list. We offer several different formats, but system and software requirements vary so please check the manufacturer's specifications. 

If you need more help, call us at (614) 645-2275.